SHIPPING
STANDARD DELIVERY
Dispatched within 2-3 working days.
Any orders placed over Black Friday or Flash Sale Events will be dispatched within 14 working days - due to unprecedented sale volumes and logistics.
NEXT DAY DELIVERY
Dispatched the same day when ordered before 12pm (midday).
Please Note: Next Day Delivery may not be available on some products.
INTERNATIONAL DELIVERY
Calculated at checkout depending on delivery address and parcel weight. Dispatched within 2-3 working days but subject to international shipping timeframes dependent on region shipped to.
'Estimate shipping costs' is available when you view your cart, so you can double check how much it is likely to cost before you place your order.
We will contact you as soon as possible if there is a problem in meeting your shipping requirements for any reason.
RETURNS
Due to the sterile nature of the products we operate a no-returns policy for pigments, needles, handpieces or any sterile products if they have been opened or had their single use plastic removed, packaging/seal tampered with, unless the Products are in some way faulty.
If there is a problem with your products, please notify us by email or in writing within 5 days providing full details of the fault. We will only accept these returned items if they are unused and unopened.
If an exchange is necessary it will be arranged without unreasonable delay and without charge.
Replacement goods will not be dispatched until the original goods have been returned to us for assessment. The cost of returning goods to us is your responsibility, however on inspection if we deem the product to be faulty, we will credit you reasonable postage costs. If the goods are not faulty, we will return them to you, however you will be required to cover postage carriage.
View our full terms and conditions here.