Due to the sterile nature of the products we operate a no-returns policy for pigments or needles if they have been opened or had their packaging/seal tampered with, unless the products are in some way faulty.
If there is a problem with your products, please notify us by email or in writing within 5 days providing full details of the fault. We will only accept these returned items if they are unused and unopened.
If an exchange is necessary it will be arranged without unreasonable delay and without charge.
Replacement goods will not be dispatched until the original goods have been returned to us for assessment. The cost of returning goods to us is your responsibility, however on inspection if we deem the product to be faulty, we will credit you reasonable postage costs. If the goods are not faulty, we will return them to you, however you will be required to cover postage carriage.
Our full Shipping & Returns policy can be found here.
