Our team are available to help you with your online order or any questions you might have about our products or training 6 days a week from 9.30am - 6pm Monday – Saturday. Please call 02075841005 or email firstname.lastname@example.org.
Emails will be responded to between Monday – Friday 9.30am – 6.00pm.
The best way to place an order is through our ID Liner webshop - just browse, select your products, add to cart & checkout when you have everything you need!
Alternatively please call 02075841005 to order over the phone or email email@example.com to order over email.
Unfortunately our orders process very quickly and once they've been submitted we are unable to guarantee they can be cancelled or changed.
Shipping costs will be calculated at checkout. Shipping costs are determined by your delivery address and parcel weight.
At checkout, you will have the option to select your preferred shipping option.
Yes! Please just select international delivery at the checkout stage.
We aim to get your order to you as quickly as possible.
If the order is placed before midday and next day delivery is selected at checkout, your order will be dispatched the same day.
For standard delivery we will endeavour to dispatch orders within 3 working days.
We will contact you as soon as possible if there is a problem in meeting this time frame for any reason.
Once your order has been shipped you will be sent a confirmation email with a tracking number.
Please use this tracking number to monitor the delivery of your order.
If the carrier cannot deliver your package this will be taken to you local post office. Please follow the instructions on the delivery note left and pick up your parcel in a timely manner.
If the package is not picked up, it will be returned to us. In this case you will be responsible for the additional shipping costs.
Please inform our team within 5 working days of receiving your order by sending a picture to firstname.lastname@example.org or calling 02075841005.
We cannot be held liable for damages that have occurred during transit, but we are happy to exchange faulty products for any other reason if unopened.
Due to the sterile nature of the products we operate a no-returns policy for pigments or needles if they have been opened or had their packaging/seal tampered with, unless the products are in some way faulty.
If there is a problem with your products, please notify us by email or in writing within 5 days providing full details of the fault. We will only accept these returned items if they are unused and unopened.
If an exchange is necessary it will be arranged without unreasonable delay and without charge.
Replacement goods will not be dispatched until the original goods have been returned to us for assessment. The cost of returning goods to us is your responsibility, however on inspection if we deem the product to be faulty, we will credit you reasonable postage costs. If the goods are not faulty, we will return them to you, however you will be required to cover postage carriage.