Our team are available 6 days a week from 9am-7pm Monday – Saturday and on Sunday from 9am-12pm. Please call 02075841005 or email firstname.lastname@example.org. Emails will be responded to between Monday – Friday 9.30am – 5.30pm.
Unfortunately our orders process very quickly at our Warehouse and once they've been submitted we are unable to make any changes. You can however contact our team at email@example.com or call 0207 584 1005, and we will do our very best to update your order.
Please inform our team within 5 working days of receiving your order by sending a picture to firstname.lastname@example.org or calling 02075841005. We cannot be held liable for damages that have occurred during transit, but we are happy to exchange any other products that are faulty and unopened.
Due to the sterile nature of the products we operate a no-returns policy for pigments or needles if they have been opened or had their packaging/seal tampered with, unless the Products are in some way faulty. If there is a problem with the goods, please notify us by email or in writing within 5 days providing full details of the fault. We will only accept these returned items if they are unused and unopened.
If an exchange is necessary it will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been returned to us for assessment. The cost of returning goods to us is your responsibility, however on inspection if we deem the product to be faulty, we will credit you reasonable postage costs. If the goods are not faulty, we will return them to you, however you will be required to cover postage carriage.
We will endeavour to dispatch orders within 3 working days, and will contact you if there is a problem in meeting this time frame.
You are very welcome to call our office on 02075841005 6 days a week from 9am-7pm Monday – Saturday and on Sunday from 9am-12pm. Please call 02075841005 or email email@example.com. Emails will be responded to between Monday – Friday 9.30am – 5.30pm.